Consider us your insurance expert
By hiring an independent agency, you’re hiring your own licensed insurance expert. Insurance can be a complicated purchase. You’re not buying bread or milk. You’re buying a promise of protection that could potentially make or break your financial well-being. We can explain the complexities of insurance in simple terms, helping you make smart decisions. Think about it: While you might research legal work on the Internet, you’ll likely hire an attorney to ensure that a document is drawn up correctly. Why wouldn’t you seek the advice of a licensed insurance professional to be certain that your home, your auto or your business is properly protected?
What is a Trusted Choice® agency?
Trusted Choice agencies are insurance and financial services firms whose access to multiple companies and commitment to quality service enables us to offer our clients competitive pricing, a broad choice of products and unparalleled advocacy.
As a Trusted Choice agency, we are dedicated to you and are committed to treating you as a person, not a policy. This commitment means we will:
- Work with you to identify the insurance and financial services that are right for you, your family or your business and use our access to multiple companies to deliver those products
- Guide you through the claims process for a prompt and fair resolution of your claim
- Help you solve problems related to your coverage or account
- Explain the coverages and options available to you through our agency, at your request
- Return your phone calls and e-mails promptly and respond to your requests in a timely manner
- Provide 24/7 services for our customers, offering any or all of the following: emergency phone numbers, Internet account access, e-mail and call center services
- Use our experience and multiple company relationships to customize your coverage as needed
- Commit our staff to continuing education so they may be more knowledgeable in serving you
- Treat you with respect and courtesy
- Conduct our business in an ethical manner
We pledge this to you, our clients and ask that you let us know if we fail to meet our commitment, so we can take corrective action.
How do I know if I have the right policy?
We will act as your personal advisers. Our agents will find you competitive pricing and will make sure you are adequately covered. Working with you face-to-face, your agent will take the time to listen to you and understand your individual needs. They know it’s not just about finding a price you can afford; it’s also about making certain you are appropriately covered in case you do suffer a loss.
What if I have a problem?
We are your advocate! If you have a billing or claim concern, or need to change your coverage, your agent is your advocate, working with the insurance company on your behalf. Plus, we are right around the corner. Independent agents are your neighbors. They share your interest in the community where you live, and understand the benefits and challenges of living in your locale.
What if my needs change?
We periodically review your coverage. We are there to help you through all the changes in your life, whether you’re going from renting an apartment to buying a home, starting a business, getting married, renovating your home, adding a teen driver to your auto policy, or looking to cover that retirement condo. We want your family and business to look to us for all of your insurance needs. We know our communities and will work to make sure that you receive a quality insurance program with the goal to protect all of your important assets!
We are recognized for quality
We’re proud to have been recognized as Pekin Insurance Agency of the year three times, in 2003, 2008 and 2017. We are also an IMT Gem Agency in 2019 and have been the last seven out of 10 years.